Ecommerce

What do you mean by "Real time credit card processing"?
Real time credit card processing is the process in which a credit card transaction is processed as it happens. In an ecommerce environment, this is often accomplished by using a third party "transaction portal" like E-xact, InternetSecure or Cybercash.

What payment gateways do you support?

• Authorize.net
• BluePay
• CCServices International/Linkpoint
• CyberSource
• Echo inc
• I Bill
• Intellipay
• Merchant Partners
• Moneris
• ParaData
• Plug and Pay
• Quick Commerce pro
• Skip Jack
• World pay
• Exact
• PayFlo Pro
• PayPal

What shopping carts do you support?

• EasyStoreMaker 1.5           (v.1.6)
• EasyStoreMaker Pro 2.0    ( v. 2.5)
• Miva
• ecBuilder

What versions of Miva does your system currently support?
Our systems currently support the following versions of Miva:
2.0, 2.13, 3.01, 3.02, 4.0, 4.12

What version of Miva Empresa have you installed on your platform?
We currently have Empresa version 3.92 installed.

Can I setup a sub-store on your systems?
We do setup sub-stores; however the keys for sub-stores must be purchased directly from Miva.

My Miva store is running slowly, is there anything that you can suggest to increase its downloading speed?
Please visit the following URL for tips and tricks on how to optimize your Miva Storefront:

http://www.miva.com/docs/merchant/howto41/MM1119.pdf

Can I use a key that I purchased at my previous host on your systems?
Please contact Miva support to find out if the key is transferable. If it is, then we can install it on our systems for you. If it is not, then you will have to purchase a new key.

Can I transfer my existing store to your systems?
Yes, provided your store is using a version of Miva that we support and the key is transferable. If so, you will need to provide us with the following information:

• The Key
• The version the storefront uses
• The current Miva username and password
• Zipped copies of the Miva data and Merchant directories from your old store

Do you provide technical support for my Miva store?
We provide support for installation related issues. However, your storefront support is provided by Miva. Please contact Miva directly at 1.858.490.2570

What is ecBuilder?
ecBuilder is an ecommerce website building application for Windows 9x/NT 4. ecBuilder allows you to easily create a fully functional webstore. Video, images, banners and shopping carts are some of the available features.

ecBuilder has built in SSL support and therefore does not require the user to purchase an SSL certificate. Support for E-xact and InternetSecure is also included.

Presently, three versions of ecBuilder are available. The SOHO edition is available free, while the standard and pro versions must be purchased. More information about ecBuilder can be found at: www.ecbuilder.com

Where do I get support for ecBuilder?
Technical support for ecBuilder is the responsibility of the manufacturer. Some support for ecBuilder is available in the WebsiteOS online help under the "Using ecBuilder to build your website" heading. Support questions should be referred to ecBuilder's technical support department at: ecbuilder support.

How is ecommerce supported?
We support ecommerce by supplying the platform architecture to enable ecommerce websites. We provide EasyStoreMaker, a website ecommerce utility.

I have my own shopping cart but need an SSL. Do you have a Secure Server (SSL) in place that I can use?
Yes, our SSL is available on the Silver and higher hosting packages.

Do I need my own certificate for SSL?
No, you can use our generic certificate.

How do I setup my SSL site?
All you need to do is access the SSL Manager within the WebsiteOS.

How do I access my site with your generic certificate?
Your site will be accessible using the following URL:
Site - https://www.secure2.securewebexchange.com/theirdomain.com/

Do I get a secure cgi-bin as well?
Your cgi-bin will be accessible using the following URL:
CGI - https://www.secure2.securewebexchange.com/theirdomain.com/cgi-bin/

Where do I place my content for the SSL with your general certificate?
You'll need to place your content inside the directory called "secure" in your home directory. This directory is a symbolic link to the securewebexchange domain. Any CGI programs should be placed inside the "secure-cgi-bin" directory.

How can I purchase my own certificate?
If you want your own certificate, we can assist you in obtaining it. Contact us or use the SSL Manager to generate a private key and an electronic certificate request (CSR) with our SSL software (OpenSSL). You will need to supply us with your desired name for the secure site (www.domain.com, domain.com, etc.), the company name, operational division (if desired) and address (including city, province/state and country code). The CSR (which we will send to you via email) will have to be sent to a Certificate Authority, along with "Proof of Organizational Name" and "Proof of right to use Domain Name". The "Proof of Organizational Name" in most cases is a copy of your customer's company registration documents or certificate of incorporation. The "Proof of the right to use Domain Name" in most cases is a printout your whois information. There are exceptions to both proofs.

 

Contact your Certificate Authority for their exact specifications before sending any documents. If you are using Thawte, this information can be found at: http://www.thawte.com. While we recommend Thawte Consulting for SS certificates, you are free to choose any Certificate Authority.

How do I download the certificate?
After the Certificate Authority generates the certificate, you will be notified to download the certificate. After the certificate is downloaded, it has to be emailed to us at support@24hourwebhostingsupport.com.

Where do I place my content for the SSL with my own certificate?
Once we receive the certificate, your secure site will be setup. Secure content will be placed in the "secure" directory located in your site's home directory. CGI scripts are to be placed in the "secure-cgi-bin" directory.

Bandwidth

What is bandwidth
Bandwidth is the amount of information that is transferred from your website to people surfing your site. For example, if your first page is 10KB and 100 people go to your page in a month, you've used 1000KB or 1MB. Each hosting package we have offers a different amount of bandwidth transfer per month. Please see our Packages section for specific details.

What if I go over my allotted bandwidth transfer?
You will be contacted by email or by phone if you exceed your bandwidth transfer for the month.

How can I tell how much bandwidth I'm using?
Simply login to the WebsiteOS and look at "Account Information" on the left hand side or you can click on Web Stats and Display Report. Under Kilobytes you can see you how much bandwidth you've used for that month.