Email Virus Scan powered by Symantec Carrier Scan

What is Email Scanning?
Email Scanning verifies that email and attachments entering and leaving your network are free from viruses and other malicious code.

Do I need to install any special software?
To use our system you don't need to install or maintain any hardware or software.

What email programs does Email Virus Scan support?
All email client software is supported, including WebMail.

Does Email Virus Scan change my email settings?
No, email scanning keeps your original email settings.

Does Email Virus Scan delay delivery of email?
The scanning of email is done when the email is sent to our servers. It takes approximately 0.1 seconds to scan for viruses using our virus scanning technology.

We already have virus scanning. Why do we need Email Virus Scan?
Desktop software only protects your network from resident virus attacks and risks associated with floppy disks. A recent study by ISCA labs indicated that almost all viruses are transmitted through email or directly over the Internet.

Virus protection at the desktop is important, but even with virus protection at other levels of the network; stored data and computer networks are still vulnerable to attack. In order to ensure that the data on these systems are virus-free, a multi-tier, multi-protocol defense system needs to be implemented. Our service completes the vital defense you will need to protect your systems from email-borne viruses.

Does Email Virus Scan work on Domain Forwarding, and Catch-all?
Email Virus Scan will scan all domain forwarding and catch-all email if it is forwarded to an email address that has virus scanning enabled.

Does Email Virus Scan slow my computer down like desktop virus scanning?
No, there is no scanning done by your desktop computer. Email scanning is done at the server level.

If I enable Email Virus Scan, how do I know it has been activated?
After we enable the service, it will take less than five minutes to begin scanning your email. To confirm it has been activated, click on "EasyMail Setup" on the WebsiteOS menu, and see if a Symantec logo appears on the EasyMail Setup screen.

Why did you choose Symantec over another company?
Symantec is the world leader in Internet security technology. The company is a leading provider of:

Client, gateway and server security virus protection
Look up the customer's account
Firewalls and virtual private networks
Vulnerability management
Intrusion detection
Internet content and e-mail filtering
Remote management technologies and security

These services are provided to enterprises and service providers around the world. Symantec offers the best solution, stability, credibility and value for its users.

How often are the virus definitions checked and updated?
Virus definitions from Symantec are updated on an hourly basis. Our relationship with our anti-virus supplier also allows us preferential updating. This means that we quickly receive updates, as they are made available from Symantec.

How effective is Email Virus Scan in preventing virus attacks?
No anti-virus technology can guarantee 100% success in stopping all viruses. Symantec, however, is the market leader with the most advanced technology for detecting viruses, including the latest virus definitions to keep your protection levels current.

What will happen to my email if it is infected with a virus?
In some cases, the entire attachment will have to be removed, but you will still get the text portion of the email.

Why do I have to pay for the full amount when I'm only using 1 or 2 email addresses?
Email Virus Scan is very economical to buy on a per domain basis vs. a per email account basis. One low price lets you add protected email accounts " up to ten (10)* " without the hassle or cost of ordering one at a time. This solution is far more cost-effective for you than having to purchase individual user protection on a per-client basis. (*five (5) emails " Weblite/3 Emails/VM Server domains.)